Wendy has over twenty five years experience in management and consulting. She has worked in operational and financial management, and has consulted in a variety of industry sectors, both public and private. She has extensive experience in process re-design, business strategy, organisation reviews, change management, communication, course development and workshop facilitation. She also has broad experience as a manager of complex business environments, customer service, and of project teams implementing change.
Her academic qualifications are a Masters of Business Administration (Executive) from AGSM, a Masters in Information Systems Management from the Swinburne University of Technology as well as an Associate Diploma in Diagnostic Medical Radiography from Riverina CAE, and a Building Societies Institute Associateship in Economic Principles and Financial Law. Wendy is a Graduate of the Australian Institute of Company Directors (GAICD).
Wendy specialises in change management, process reform, and information management.
She advises and supports clients in the development and implementation of change management plans, including facilitating workshops involving affected stakeholders so that they can develop strategies to cope with organisational change. She has a successful formula for winning management and staff support during major process and systems change, including repeatable techniques that can be deployed across the business.
Wendy has a passion for helping organisations find better ways of working. Her ability to understand quickly, and in detail, how people work, allows her to develop effective reform solutions to improve business processes within an organisation.
Understanding the information needs of an organisation, and developing a practical solution for information management problems is a specialised skill. Wendy understands and analyses these problems from multiple perspectives, allowing her to develop robust conceptual solutions. She is also skilled at taking these concepts and making them real for the organisation, so that staff end up with greatly improved information management tools.
Wendy is Director and Co-Principal of Fivenines Consulting. She was previously a Managing Consultant with Simsion Bowles & Associates following a career with ANZ which included operational management and enterprise reform project roles.