Anne Rouse

Dr Anne Rouse is Associate Professor of Innovation and Business Strategy at the Deakin University Graduate School of Business.

As a teacher, Anne’s passion is helping working professionals studying for their MBA. She assists them to broaden and deepen their knowledge of, and ability to manage, workplace innovation, organisational consulting, and IT strategy. The Innovation Management and Business Consulting units she developed are two of only a handful of graduate programs in these fields in Australia. Anne also delivers weekend courses in innovation and consulting, which are some of the most well-received at Deakin.

As a researcher, Anne’s focus is the management of outsourced IT services. Her doctoral research investigated the issues confronting client organisations that had adopted outsourcing as a strategic initiative. This research was awarded the ACPHIS medal for Best PhD Thesis in 2003. As an academic, and as a consultant to government and industry, Anne has been investigating the factors that contribute to the success (and failure) of outsourcing arrangements for more than fifteen years. Her research on outsourcing, and on IT strategy and innovation, has been widely published in Australia and overseas. This was summarised in her
2012 book Negotiating and Managing a Successful Outsourcing Arrangement. Anne’s most recent research (carried out in 2013 in conjunction with RMIT) examined the contribution of quality management systems (like ITIL) to the performance of outsourced arrangements.

Anne is a registered psychologist. She has PhD (on outsourcing risks and benefits) from the University of Melbourne ; a Masters Degree in Organizational Psychology from the University of Melbourne; and a Graduate Diploma in Psychology from Monash University. Anne also has a Graduate Diploma in Business IT, and a BA in psychology, both from Swinburne University of Technology. Before moving to academia, Anne worked as a project manager and business analyst for the Shell Company of Australia and for the Victorian Government.

Anne has a very strong working relationship with several of Fivenines’ principals, which commenced over 15 years ago when she began conducting research for her Doctorate.