For many businesses, the greatest opportunity for dramatic change is tucked away in the data.
Take the lid off many organisations (big and small) and you’ll hear people talking about knowledge management, big data, management reporting and data mining.
The technology has let us come a long way in a few years, but it is still a work-in-progress.
The opportunities have been around for years and the solutions arehard to find because while so many skills are involved, no-one owns the whole problem. Information technology teams generally own the technology but not the information. Records managers manage the record bundles but don’t get involved in what is in them. Data users don’t set the data standards. Everyone shrugs their shoulders and says “I can’t fix it”.
Software providers and their implementation consultants say they have the solution. But when the months have passed, the money has been spent and the people have been trained, the problems haven’t gone away. And often, parallel projects interfere with each other, and each expert blames the others for the failure.
The good news is that good implementation of sound software builds foundations that allow a real step forward.
To make the big step, the software solutions need to be put in the business context. Fix the process, educate (rather than train) the staff, maybe turn the organisation upside down.
Implementation of such solutions means big cultural change in the organisation because people who think that “knowledge is power” keep their knowledge to themselves. Encouraging the sharing of information and the use of systems is vital for success.
We bring the core skill areas – IT, records, process design, change management – together into a team that can make the package work. Evaluation, analysis, design and recommendation across the disciplines produces a real information solution. No jargon, no fads, just practical application of experience to real problems.